Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Response Guarantee

  • Each ticket that you submit to our technical support Dept will be answered in less than 60 mins. All regular problems shall be solved immediately. Nonetheless, if the help inquiry you have posted calls for some help from a proficient administrator, we are going to send the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Top–class Tech Assist Service

  • Our client support staff will be on duty for you day and night to to respond to all service inquiry tickets that you send to us. We offer tech help and support for all the applications that are pre–configured on your server. These include our in–house created Online Control Panel, the preferred Operating System along with the server administration panel (in accordance with the VPS type).

  • Intuitive help center

  • A Descriptive Help Section

  • Each section of the Online Control Panel that comes absolutely free with your VPS gives a built–in collection of articles. You’ll see an array of in–depth how–to content articles and a selection of step by step video training materials that illustrate all the standard site management responsibilities. You can use them by clicking on the Help or Video buttons in the top right side of each Control Panel section.