Client Support Channels
A 1–Hour Ticket Response Guarantee
We provide a 60 min response time guarantee for any support ticket or email that you send to the client service staff. We will rapidly respond to all the typical questions and forward the matter to our sysadmins in case any additional assistance is required. If you order our Admin Services package, we’ll complete any of the included server administration services at a time that has been agreed upon preliminary.
A Premium–Quality Customer Service
Should you require help using our Online Control Panel or with any of the applications that we have pre–installed on the dedicated hosting server on your behalf, don’t hesitate to reach the help desk support team at any moment via the ticketing system. Moreover, should you need help administering your server, you can order our Admin Services package, which includes Operating System updates every week, problem troubleshooting and installation procedures, server monitoring and restarting procedures, data backup hard disk drive storage space, etcetera.
An Easy–to–Navigate Help Section
Each Linux dedicated servers hosting package includes our charge–free Online Control Panel, which offers an elaborate knowledge base and a selection of step–by–step video tutorials. Whenever you require assistance working with the Online Control Panel, just push the Videos or Help buttons located in the top right corner.