The availability of the customer and tech support that a cloud hosting company provides will tell you a lot for the services they supply as well. When you're allowed to use just e-mails and tickets, you have almost certainly discovered a reseller not the actual web hosting provider. If this is the case, you'll probably have to wait for a few days in order to have a problem resolved since the reseller may not be checking their communication regularly or they may need to get in touch with the true website hosting company for extra help. If the supplier provides you with different ways of communication with short response time that are available anytime, they are almost certainly the top provider, not only a reseller. Therefore you'll benefit from prompt assistance and excellent support because they'll have direct access to the servers where your account will be created. Regardless of the trouble - technical or sales, it's generally better to have the option to get hold of your hosting company directly by using your favourite way of communication.

24/7 Customer Support in Cloud Hosting

Our Linux cloud hosting offer you 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our services before you make a purchase or you're a current customer and you have a question or some difficulty, you can contact us anytime, which includes weekends and holidays. We have a number of channels to get in touch with us - a couple of telephone lines around the globe for your convenience plus live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more complex matters or any issues which require longer time to research and take care of. In contrast to many other web hosting suppliers, our trouble tickets feature a guaranteed maximum response time of just 1 hour, therefore regardless of what the trouble is, it will be resolved on time and you won't waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

You can try our support services even before you purchase a semi-dedicated server account from us as we have telephone and online chat support for billing, pre-sales and common queries. Our agents will help you select the perfect plan or supply you with details about our servers, so as to verify whether the system requirements for your websites are met. When you're an active client, you can also contact us via electronic mail or through our ticketing system, that can be accessed from the Hepsia hosting Control Panel. We warrant that every time you employ these two methods of contact, you'll get a reply within no more than an hour and that’s 24/7, including weekends and official holidays. In case you've employed the hosting services of other suppliers, even large ones, you'll be able to compare the reply time since it often takes an entire day for them to address a ticket.

24/7 Customer Support in VPS Hosting

Using our Linux VPS hosting, you won't need to wait for more than an hour so as to get support for any kind of situation that you could encounter regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all of the support tickets which you open via your billing Control Panel or email messages that you send to our tech support crew. In addition, we have local phone numbers in a couple of countries globally and a live chat service where we will assist you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 using the different means of communication, so regardless what your question or issue is, there will always be somebody to help you quickly. When you need help with third-party software, which you cannot set up or which gives you problems, you'll be able to take advantage of the Managed Services upgrade package that we supply for all VPS plans.

24/7 Customer Support in Dedicated Web Hosting

All dedicated server packages that we provide feature 24/7 support through several means of communication and with a 1-hour maximum answer time warranty. In case you want to find out more about the plans or you have various billing or general questions, you will be able to phone one of the local numbers that we have around the globe or you could use our live chat support and consult with a live representative. For strictly tech difficulties which need the help of a technical support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an e-mail, as all of these channels are more appropriate to track a particular matter. The response time for them rarely surpasses 30 minutes, so that you can forget all about waiting for a full day in order to receive assistance. Our support service is available for all the server-related issues, which includes the pre-installed software. If you'd like to receive help with third-party applications, you may consider obtaining the Managed Services upgrade that we supply with all packages.